While most people tend to look at phone receptionists as a job role that isn’t very important, the truth is that it is. In fact, a phone receptionist can play a huge role when you are running a small business.
One of the reasons why many small offices don’t hire a full-time phone receptionist to work at the office is because of the high costs involved. After all, as a small business, you have a small budget that you need to manage the best way you can. However, the same can’t be said when we are talking about a virtual phone receptionist.
The main difference between a local and a virtual phone receptionist is that the latter isn’t included on your payroll.
Here are the 7 main reasons why you should hire a virtual phone receptionist:
#1: Qualified Staff:
When you’re looking for a virtual phone receptionist, you can actually find a lot of people with the right qualifications to have the job done. In case you want, you can even hire a company who takes care of all the recruiting and training to assure that the person will be able to perform well.
#2: Save Money:
When you hire a virtual phone receptionist instead of a local one, you won’t need to include them on your payroll. So, ultimately, this means that you won’t need to pay the worker’s insurance compensation, buy new equipment, or give the worker employee benefits. In addition, you will be billed according to only the hours the phone receptionist is working.
#3: Improve Customer Support:
As you know, customer support is extremely important, especially for small businesses. However, even if you hire a local virtual receptionist, she will need to have a vacation, holidays, and even weekends. Besides, she can’t work for 24 hours. However, if you hire a virtual phone receptionist, she will work on the schedule that you want including on weekends and holidays.
#4: More Flexibility:
With a virtual phone receptionist, you don’t need to be at the office all the time. After all, she will transfer all the calls to you, no matter where you are. This will ultimately lead to more performance and productivity.
#5: Peace Of Mind:
With a virtual phone receptionist, you don’t need to count on a manager to supervise her work or to see if she works the entire time.
#6: Grow Your Business:
When you have a virtual phone receptionist working with you, you can concentrate on other more important tasks. You don’t need to waste any time scheduling appointments, taking calls, taking orders, and many other things that keep interrupting you during the entire day.
#7: Expand Your Business Hours:
With a virtual phone receptionist, you can have your small business open for more time during the day. Just take orders by the phone, for example.
As you can see, there are many benefits of hiring a virtual phone receptionist even if you have a small business. After all, you’ll not only be providing a better customer service to your clients as you’ll have the time to grow your business and be more productive. And the best thing of all, the costs will be very low.